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Ticketfly Shuts Down Website After 'Cyber Incident'

The ticketing vendor has not given any details on how exposed consumer information may be.

Major ticketing vendor, Ticketfly, has shut down after what they call an apparent “cyber incident” (aka they got hacked) overnight. How serious this has been is unknown at this point. When you go to their website, all it says, “all Ticketfly and related systems are temporarily offline. Please check back for updates.” Individual pages give you a 404 error code.

"Following a series of recent issues with Ticketfly properties, we’ve determined that has been the target of a cyber incident," according to a Ticketfly spokesperson. "Out of an abundance of caution, we have taken all Ticketfly systems temporarily offline as we continue to look into the issue. We realize the gravity of this decision, but the security of client and customer data is our top priority. We are working tirelessly to get our clients back up and running."

Ticketfly was bought by Pandora in 2015 and then sold to Eventbrite last year, making them a major player in the ticket market. Eventbrite seems to be still functional at this point, so it does not appear at this point they were compromised as well.

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We will see how bad the damage is with this hack because many individuals (myself included) have bought tickets on Ticketfly and used credit or debit card information during that transaction. Hopefully Ticketfly is open and honest about how exposed consumer's personal information has become. If you had a card on file, monitor it. When will these companies learn that systems and cyber security are important?

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